# Troubleshooting · Whizra docs

> The shortcut does nothing, files aren’t found, a window isn’t found, a job stops: what to check in Whizra, one problem at a time.

Source: https://whizra.com/docs/troubleshooting

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# Troubleshooting

The shortcut does nothing, files aren’t found, a window isn’t found, a job stops: what to check in Whizra, one problem at a time.

- **Double-tapping Option does nothing.** Whizra needs Accessibility: System Settings → Privacy & Security → Accessibility, switch Whizra on. Until then, open the bar from the menu-bar mark → Open Bar. The shortcut is a double-tap of the Right Option key.
- **It's on in Accessibility but the shortcut still doesn't work** (after an update). Remove Whizra from the Accessibility list with −, then add it again.
- **Files in Documents or Desktop aren't found.** macOS asks once whether Whizra may use those folders; click Allow. To change it later: System Settings → Privacy & Security → Files and Folders.
- **Files elsewhere on the Mac aren't found.** Finding covers your home folder. For the whole Mac, give Whizra Full Disk Access (optional), from Settings → Finding files.
- **The first scan or photo read takes a while.** The first text reading after installing can take about half a minute while macOS gets ready ("Getting ready the first time…"); after that it's quick.
- **"Jobs need a license key."** Enter your key from the menu or Settings. Being offline never locks you out once a key is in.
- **A window isn't found.** Whizra only sees windows in the current Space; switch to that Space first.
- **"Can't do that yet."** That job isn't one Whizra knows. Tell the maker opens your own mail app with only your sentence.
- **Compress kept nothing.** If the result isn't at least 5% smaller, Whizra says so and keeps nothing.
- **A job on a locked PDF stops.** Unlock it first: "unlock it with password …".
- **An old .ppt or .xls file isn't converted.** Save it as .pptx or .xlsx first. Keynote files need Keynote installed.
- **A zip over 4 GB is refused.** Zips are limited to 4 GB for now.
- **A WebP can't be made.** Whizra reads WebP but can't write it.
- **The Shortcuts actions are missing.** Make sure only one copy of Whizra is on the Mac (in Applications), then open it once.
- **A job seems stuck.** Press Stop (or Esc) on the job in the bar. In a batch, Stop also removes the files that batch already made; your own files are never changed. Then run it again.
- **A job fails when the disk is nearly full.** Whizra shows the message macOS gives (there's no special one). Free some space and run it again; jobs like removing a background need room to work.
- **Where things are in the menu.** Click the menu-bar mark: Open Bar, History… (⌘Y), Welcome & Sample…, Enter License Key… (License… once a key is in), Settings… (⌘,), Quit (⌘Q). While a job runs, the top of the menu says what's working, with Show in the Bar.